1)  Can I get on a Budget Payment Plan?
2)  How can I make a payment?
3)  My gas is turned off--how can I get reconnected?
4)  What does Gas Usage mean on my bill?
5)  What is the Gas Cost Recovery line on my bill?
6)  I'm moving--how do I get my gas turned off or transferred to the new occupants?
7)  I just moved in, how do I open an account with Northeast Ohio Natural Gas?
8)  I'm building a house, How do I get gas service?
9)  Can I choose my gas supplier?
10)  Can I lock my gas rate for a certain time period?

1)  Can I get on a Budget Payment Plan?  [ top ]

Yes, our budget period runs annually July through June.  Your calculated budget for 2009-2010 will appear on your July invoice.  If you would like to be placed on a budget, please pay the calculated budget amount that appears in the "Messages" section of your gas bill. You can also join the budget plan anytime by contacting our customer service department at 1-800-237-2099.  June is our settle-up month for budgets.  You are required to pay any outstanding balance on your account at this time.  Budgets are evaluated periodically and may be increased or decreased to insure that the budget payment is sufficient.

2)  How can I make a payment?  [ top ]

We accept the following methods of payment:

• On-line Payment – You can pay your bill on-line by clicking here.
• Check - payable to Northeast Ohio Natural Gas Corp.  Please mail to our Lockbox at P.O. Box 94824 Cleveland, OH 44101-4824
• Visa/Mastercard - Please call our customer service department at 1-800-237-2099 and we will process your payment and give you a payment confirmation number at this time.
• ACH - We can set up your account to automatically be deducted from your checking or savings account on your due date each month.  Please fill out the the attached form along with a voided check and return to our office at 5640 Lancaster-Newark Rd., Pleasantville, OH 43148.  You may download the ACH form by visiting our New Gas Service page.
• Check by Phone - We can process a payment from your checking account over the phone.  Please call the customer service department at 1-800-237-2099.

3)  My gas is turned off--how can I get reconnected?  [ top ]

If you have been disconnected for non-payment, please call our customer service department at 1-800-237-2099 to make payment arrangements and schedule reconnection of your gas service.

Please call our customer service department to schedule a final read on your meter.  In order to transfer service, any outstanding account balances must be paid in full and a forwarding address or phone number where you can be contacted provided to our customer service department.

7)  I just moved in, how do I open an account with Northeast Ohio Natural Gas?  [ top ]

Please call our customer service department to verify that a final read has been requested by the previous resident and to give us information to transfer the property into your name.  We will need your name, service address, billing address, phone number and social security number.  At this time we will also need you to establish credit worthiness using one of the 5 options outlined in the attached form.  The following is a guarantor form if option 3 is chosen.

8)  I'm building a house--how do I get gas service?  [ top ]

Please call the customer service department at 1-800-237-2099 to determine if gas is available in your area.  If gas is available, you will need to complete an application and return it to 5640 Lancaster-Newark Rd., Pleasantville, OH 43148.  A service line from the mainline to the residence can be installed by Northeast or an outside contractor.  Please see service line installation policy for your options.  For more information, visit our New Gas Service page.

9)  Can I choose my gas supplier?  [ top ]

Northeast Ohio Natural Gas does not offer a customer choice program presently.

10)  Can I lock my gas rate for a certain time period?  [ top ]

Northeast Ohio Natural Gas does not offer fixed gas rates presently.