Northeast Ohio Natural Gas Corp.

7:30am-4pm M-F: (800) 237-2099  |  24-hour emergency: (800) 451-9465  

Why Choose Gas?? | New Service | For Developers | Gas Safety | About Us | FAQs

Have a Question or Concern?  Contact Us or download our How to read my Gas Bill >

DID YOU KNOW...

The early symptoms of CO poisoning appear to be “flu-like.”


GAS SAFETY
 
Your Safety is important to us. 

Natural Gas is perfect for heating, cooking and other household uses.  It is an extremely safe form of energy due to its characteristics.  For more information, please read the below Public Awareness letters or visit our industry links. 
And of course, always remember to call at least 48 hours before you dig: (800) 362-2764.
   Northeast Ohio Natural Gas ensures that the natural gas delivered through its pipeline systems is properly odorized.  Proper odorization is regulated by D.O.T. and state public utility commissions.  Odorization is required for leak detection and public safety.  Northeast Ohio Natural Gas routinely monitors the proper odorization of its pipeline systems to ensure compliance with state and federal law.
Even though the natural gas in our pipeline systems is monitored for proper odorization, you should not rely solely on your sense of smell to determine if a gas leak has occurred or is occurring.  Some people may not be able to detect the odorant because of a diminished sense of smell or because the odorant smell is being masked by other odors.  In addition, there may be rare conditions, such as ODOR FADE (loss of odorant), which may occur and may cause the odor to diminish so that it is not detectable.
ODOR FADE (loss of odorant) can occur when physical and/or chemical processes cause the level of odorant in the gas to be reduced.  These processes may include, but are not limited to, adsorption, absorption and oxidation.  This can occur more frequently in installations of NEW GAS PIPE than in existing pipe.
  If a natural gas leak occurs underground, the surrounding soil may cause ODOR FADE.  Other factors that may cause ODOR FADE include, but are not limited to the construction and configuration of the customer’s gas facilities; the presence of rust, moisture, liquids or other substances in the pipe; and gas composition, pressure and/or flow.  Intermittent, little or no gas flow over an extended period of time may also result in the loss of odorant until gas flow increases or becomes more frequent.
 

Please note:

We at Northeast Ohio Natural Gas identify our pipelines, our road crossings, railroad crossings and meter stations by white markers with red lettering such as you see above.

If you should hear a hissing or blowing noise, see bubbles when it rains, or smell natural gas near one of our facilities, please call our toll free 24 hour emergency number at:

1-800-451-9465
IMMEDIATELY
 


Privacy & Legal  |  © 2011 Northeast Ohio Natural Gas Corp.  |  5640 Lancaster-Newark Rd. Pleasantville, OH 43148