To
help serve you best, we've made the answers to some common
questions available on our web site. If you have a
question or concern not listed below, please
contact us.
1) Can I get
on a Budget Payment Plan?
2) How can I
make a payment?
3) My gas is
turned off--how can I get reconnected?
4) What does
Gas Usage mean on my bill?
5) What is the
Gas Cost Recovery line on my bill?
6) I'm
moving--how do I get my gas turned off or transferred to
the new occupants?
7) I just
moved in, how do I open an account with Northeast Ohio
Natural Gas?
8) I'm
building a house, How do I get gas service?
9) Can I
choose my gas supplier?
10) Can I lock
my gas rate for a certain time period?
1)
Can I get on a Budget Payment Plan? [
top ]
If you would like to be placed on a budget, please pay the calculated
budget amount that appears in the "Messages" section of
your gas bill. You can also join the budget plan anytime
by contacting our customer service department at
1-800-237-2099. Budgets are evaluated periodically and may be increased or decreased
to insure that the budget payment is sufficient.
2) How
can I make a payment? [ top
]
We accept the following methods of
payment:
- On-line Payment
You can pay your bill on-line by clicking here.
- Check - payable to Northeast Ohio Natural Gas
Corp.
- Discover/Visa/Mastercard/American Express - Please call our customer
service department at 1-800-237-2099 and press "2" to make a payment.
- ACH - We can set up your account to
automatically be deducted from your checking or
savings account on your due date each month. Click here to register to pay your bill online.
- Check by Phone - We can process a one time payment from
your checking account over the phone. Please
call the customer service department at
1-800-237-2099 and press "2" to make a payment.
3) My gas is turned off--how can I get reconnected?
[ top ]
If you have been disconnected for non-payment, please
call our customer service department at 1-800-237-2099
to make payment arrangements and schedule reconnection
of your gas service.
Please call our customer service department at 1-800-237-2099. In order to
transfer service, any outstanding account balances must
be paid in full and a forwarding address or phone number
where you can be contacted provided to our customer
service department.
7) I just moved in, how do I open an account with
Northeast Ohio Natural Gas? [
top ]
Please call our customer service department at 1-800-237-2099. We will need your name,
service address, billing address, phone number and
social security number. At this time we will also
need you to establish credit worthiness using one of the
5 options outlined in the
attached form. The following is a
guarantor form if option 3 is chosen.
8) I'm building a house--how do I get gas service?
[ top ]
Please call the customer service department at
1-800-237-2099 to determine if gas is available in your
area.
9)
Can I choose my gas supplier? [
top ]
Northeast Ohio Natural Gas does not offer a customer
choice program presently.
10) Can I lock my gas rate for a certain time period?
[ top ]
Northeast Ohio Natural Gas does not offer fixed gas
rates presently.
|