Northeast Ohio Natural Gas Corp.

7:30am-4pm M-F: (800) 237-2099  |  24-hour emergency: (800) 451-9465  

Why Choose Gas? | New Service | For Developers | Gas Safety | About Us | FAQs

Have a Question or Concern?  Contact Us

DID YOU KNOW...

Gas currently supplies 25% of all energy consumed in America.


FREQUENTLY ASKED QUESTIONS:
 
To help serve you best, we've made the answers to some common questions available on our web site.  If you have a question or concern not listed below, please contact us.

1)  Can I get on a Budget Payment Plan?
2)  How can I make a payment?
3)  My gas is turned off--how can I get reconnected?
4)  What does Gas Usage mean on my bill?
5)  What is the Gas Cost Recovery line on my bill?
6)  I'm moving--how do I get my gas turned off or transferred to the new occupants?
7)  I just moved in, how do I open an account with Northeast Ohio Natural Gas?
8)  I'm building a house, How do I get gas service?
9)  Can I choose my gas supplier?
10)  Can I lock my gas rate for a certain time period?


1)  Can I get on a Budget Payment Plan?  [ top ]

If you would like to be placed on a budget, please pay the calculated budget amount that appears in the "Messages" section of your gas bill. You can also join the budget plan anytime by contacting our customer service department at 1-800-237-2099.  Budgets are evaluated periodically and may be increased or decreased to insure that the budget payment is sufficient.

2)  How can I make a payment?  [ top ]

We accept the following methods of payment:

  • On-line Payment You can pay your bill on-line by clicking here.
  • Check - payable to Northeast Ohio Natural Gas Corp.
  • Discover/Visa/Mastercard/American Express - Please call our customer service department at 1-800-237-2099 and press "2" to make a payment.
  • ACH - We can set up your account to automatically be deducted from your checking or savings account on your due date each month. Click here to register to pay your bill online.
  • Check by Phone - We can process a one time payment from your checking account over the phone.  Please call the customer service department at 1-800-237-2099 and press "2" to make a payment.

3)  My gas is turned off--how can I get reconnected?  [ top ]

If you have been disconnected for non-payment, please call our customer service department at 1-800-237-2099 to make payment arrangements and schedule reconnection of your gas service.

4)  What does Gas Usage mean on my bill?  [ top ]

This is the fee that you pay to Northeast Ohio Natural Gas for delivering the gas to your residence. 

5)  What is the Gas Cost Recovery line on my bill?  [ top ]

This is the cost of the gas supply purchased by Northeast Ohio Natural Gas that is consumed at your residence.

6)  I'm moving--how do I get my gas turned off or transferred to the new occupants?  [ top ]

Please call our customer service department at 1-800-237-2099.  In order to transfer service, any outstanding account balances must be paid in full and a forwarding address or phone number where you can be contacted provided to our customer service department.

7)  I just moved in, how do I open an account with Northeast Ohio Natural Gas?  [ top ]

Please call our customer service department at 1-800-237-2099.  We will need your name, service address, billing address, phone number and social security number.  At this time we will also need you to establish credit worthiness using one of the 5 options outlined in the attached form.  The following is a guarantor form if option 3 is chosen.

8)  I'm building a house--how do I get gas service?  [ top ]

Please call the customer service department at 1-800-237-2099 to determine if gas is available in your area. 

9)  Can I choose my gas supplier?  [ top ]

Northeast Ohio Natural Gas does not offer a customer choice program presently.

10)  Can I lock my gas rate for a certain time period?  [ top ]

Northeast Ohio Natural Gas does not offer fixed gas rates presently.

 


Privacy & Legal  |  2006 Northeast Ohio Natural Gas Corp.  |  5640 Lancaster-Newark Rd. Pleasantville, OH 43148  |  Design by ASH :: image