Service Disruption Impacting Customers in Carroll and Tuscarawas Counties

Update: 9/12 PM - NEO crews have attempted service restoration for every impacted customer in Carroll and Tuscarawas Counties at least twice. Crews will work until 8:00 this evening. They will continue to work this weekend to restore service to homes that they have not yet been able to access.

If you were not home when NEO personnel visited to restore service, please contact 1-800-237-2099. We will schedule a visit to your home to relight appliances. To restore service, conduct safety checks and relight appliances, our crews will need access to the inside of your home and an adult is required to be present. Please do not attempt to relight appliances on your own.

On behalf of everyone at NEO, we thank our customers and communities for your patience and cooperation as we worked to restore safe natural gas service. Thank you!

Update: 9/8 - On September 8th, a third party struck one of our pipeline facilities. NEO crews responded immediately, and the situation is safe. There is no danger to the community. Approximately 750 NEO customers in Carroll and Tuscarawas Counties are experiencing a disruption to their natural gas service. Due to the level of damage to the facility, the timeframe for service restoration is unknown at this time. NEO crews will continue to work to resolve the situation as quickly as possible. Please continue to check this page for updates throughout this process. Thank you for your patience and cooperation as we work to restore service to all impacted customers.